Refund policy
Returns
If you change your mind on purchasing a particular stocked item, or if an item does not fit into the correct space required, you have 7 days to contact us from Date of Purchase to arrange a refund or store credit. A refund can only be provided if the item is still in its original packaging, or in the same condition it was sold to you.
If a manufacturer deems a product to be faulty and cannot be fixed, we will organise a replacement product for you where possible, or a full refund if that is not. All Special Order items are Non-Refundable. If an item is at fault and needs to be removed and replaced, we refuse to claim any responsibility for any loss of income arising from that fault.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Problems with Products Under Warranty
If one of the products you have purchased from us is faulty and within the manufacturer's warranty period, you can contact us so we can book your service details with the specific manufacturer service team. Alternatively, we can give you the manufacturer's contact details, so you can book their attendance at a time that suits you.
Problems Out of Warranty
If any product is out of warranty, you can call us and we can provide the names of service companies that we have long-term relationships with to fix your appliance.
Contact Us
For return or refund requests, please contact us:
Phone: (08) 8277 5666
Email: sales@flagstaffelectrical.com.au
Visit Us
1/78 Morrow Rd,Lonsdale SA 5160
Mon, Tues, Weds & Fri: 8:30am–4:30pm
Thurs: 8:30am–3pm
Sat: Morning by appointment only (Most Saturdays open 8:30–11:20am, please call)